At DOKAE, your satisfaction is our priority. If you're not completely happy with your order, we're here to help.
Returns: You have 30 days from the date you receive your item to request a return. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.
Refunds: Once we receive and inspect your return, we'll notify you of the approval. If approved, your refund will be processed to your original payment method within 5 to 10 business days.
Non-returnable items: For hygiene reasons, certain personal-use items cannot be returned once opened, unless they arrive damaged or defective.
Damaged or wrong items: If your product arrives damaged or you received the wrong item, please contact us right away and we'll make it right.
To start a return or ask any question, email us at contact@dokaestore.com.